Communicating with Congress

November 29, 2011
Myra Khan, Education for All Campaign Associate

I recently attended a presentation by Brad Fitch, president and CEO of The Congressional Management Foundation (CMF). The presentation was focused on results from The Foundation’s latest study: How Citizen Advocacy is Changing Mail Operations on Capitol Hill. As someone who is mostly involved with research support for the RESULTS Educational Fund’s Education for All campaign, I was fascinated to get a glimpse into the legislative impact of advocacy work. Although I’ve contacted my representatives before, I didn’t quite understand what happens on the other side after my message has been received. Whenever I do contact a representative I’m always amazed by how easy it is. So easy, that sometimes I’m left wondering if my message really was registered, and if so, by whom? Is there a better way I could communicate? Do they even care?

Fortunately, CMF has made it its mission to research such questions. The answer to the last question incidentally is: yes, they do care. CMF’s Communicating with Congress reports show that congressional offices definitely prioritize constituent communication. The reports also show that the ease with which we can contact our representatives has seriously impacted the volume of communications in congressional offices. In fact, according to one of the CMF reports, some congressional offices have experienced a 1000 percent increase in communications volume in the past decade, but without the increase in staff necessary to handle such volumes. It is important for grassroots advocates to get a sense of this context and understand how it can impact the way their messages are regarded.

The data shows that contact from constituents is influential particularly when a representative has not made up his or her mind on an issue:

The bottom line is: informed, sustained advocacy — the type undertaken by RESULTS volunteers —  works. Here are five tips from Ben Fitch to keep in mind during your next congressional outreach effort:

5 Rules for Influencing Lawmakers

·         Learn about your Legislator

·         Be a “normal” expert

·         Communicate frequently

·         Follow up to get a firm answer

·         Tell a personal story

Mr. Fitch ended his presentation with fitting quote by Thomas Jefferson: “We in American do not have government by the majority. We have government by the majority who participate”.

Keep up the participation RESULTS volunteers!


(Click here to read more of CMF’s reports on Communicating with Congress)





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